PMO Program Specialist

Remote
Full Time
Experienced
The Role: PMO Program Specialist

Location: Remote

Who are we?
At MBO we give people the control to do the work they love the way they want.
We’re leading the future of work by building a best-in-class platform for independent professionals and leading enterprise organizations. MBO Partners is a deep job platform that connects and enables independent professionals and micro-business owners to do business safely and effectively with enterprise organizations. While we’ve been in business for more than 20 years, we treat each day as an opportunity to help innovate, collaborate, and shape the future of work for our enterprise and independent clients.
By joining our team, you’re helping build and lead the next way of working and contributing directly to our platform roadmap and vision.

Why should you apply?
If you're looking for a place to expand your skills and grow your experience, this position offers an opportunity for individuals who love working with a team in a fast-paced and evolving environment, are cool under pressure, love feedback, take challenges head-on and strive for perfection in everything they do.
Here are some details you’re probably wondering about.

What you will be doing
In this client facing role you are responsible for building and maintaining positive relationships with enterprise clients in support of their business objectives related to engaging a contingent workforce.  This role is responsible for facilitating and monitoring the entire IC/SOW process life cycle and establishing and managing relationships between the IC's/SP's and the Engagement Managers to ensure that all processes are executed in a timely manner.  
  • Establish and build a professional rapport, follow up consistently and maintain on-going contact and communication with both the Engagement Manager and the IC Candidate throughout the IC evaluation process from initial request to successful onboarding 
  • Manage all escalations through to resolution engaging the client, MBO PMO Manager and the MBO Account Director as needed 
  • Provide IC/SOW program education 
  • Create and manager SOWs 
  • Monitor approvals by manager and service provider, create amendments for changes, track PO spend and monitor project end dates 
  • Ensure timely submittal of time, expense and milestone payments, audit for accurate invoicing information and research and resolve supplier payment issues 
  • Act as a integral team member of the IC/SOW program to ensure that a high level of service is always offered to customers, suppliers, and program stakeholders 
  • Ensure that all key service delivery objectives are met by taking an active role in continuous improvement of service delivery processes and in maintaining and improving stakeholder experience 
  • Proactively identify service delivery issues and coordinate timely resolution. 
  • Maintain project and case records in the designated technology platforms 
  • Proactively manage open cases and cycle time for the end-to-end process resulting in successful onboarding 
  • Drive process refinement and identify opportunities for improvement 
  • Produce standard and ad-hoc reports from technology platforms, as requested.  Analyze and present report results. 

What you need to stand out

  • Demonstrated proficiency in developing professional relationships with clients and suppliers 
  • Excellent verbal and written communication skills, effective active listening skills
  • Superior customer service skills  
  • Ability to proactively identify problems and apply critical thinking to problem solve 
  • Ability to prioritize and effectively handle multiple tasks with a high level of attention to detail 
  • Team player, comfortable as a leader and contributor
  • Demonstrated proactive initiative and ability to self-motivate 
  • Excellent time management skills 
  • Demonstrated experience with  MS Word, Excel, PowerPoint  and other internet-based web tools 
  • Bachelor's degree or equivalent work experience required 
  • Procurement, technical, or business-related experience preferred  

Here are just a few reasons that you will love working at MBO Partners

  • Remote work environment
  • Competitive base salary with opportunities for growth and development
  • Excellent medical, dental, and vision plans designed to support healthy lifestyles
  • 401(k) retirement plan
  • Flexible Time Off – take time when you need it
  • Bonus opportunities
  • Culture based on trust, feedback, communication, success and fun
  • And, much, much more!
     

By applying for this position, you agree to the Terms and Conditions and Arbitration Agreement. You are directing MBO to disclose your personal information to those who may be interested in hiring or engaging with me. You acknowledge and understand that MBO will use your personal information as described in the Privacy Policy If you are a resident of California, you understand and acknowledge that MBO will use your personal information as described here. You acknowledge and understand that MBO is an international company and your personal information can be transferred to, stored, and/or processed in any country in which MBO or its affiliates, suppliers, service providers and/or agents maintain facilities, including, but not limited to, the United States of America and the European Union.

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